Frequently Asked Questions

What types of products do you offer?

We specialize in cozy home essentials like duvet cover sets, fluffy blankets, faux fur throws, and premium memory foam mattress toppers — all designed to enhance your comfort and sleep.

What makes your mattress toppers different?

Our memory foam toppers are designed for maximum comfort, pressure relief, and breathability. Whether you want cooling gel, ventilated support, or back pain relief — we’ve got a topper that fits your needs.

How long does shipping take?

Orders typically ship within 12 to 15 business days. Once dispatched, you’ll receive a tracking number so you can monitor your order every step of the way.

How do I contact your support team?

We’re always here to help! Reach out to us via email at chiflo331@gmail.com, and we’ll get back to you as soon as possible.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow your package in real time.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal. We strive to make the checkout process as smooth as possible for your convenience.

Is Cozy Loft a secure place to shop?

Yes! We use secure checkout and encrypted payment gateways to ensure your personal information is safe with us at all times.